Comments on: 7 Tips For Dealing With Your Car Dealership http://blog.motorists.org/7-tips-for-dealing-with-your-car-dealership/ News For Drivers Sat, 21 Nov 2009 04:16:40 +0000 http://wordpress.org/?v=2.8.6 hourly 1 By: John Thomas http://blog.motorists.org/7-tips-for-dealing-with-your-car-dealership/comment-page-1/#comment-15406 John Thomas Wed, 14 Oct 2009 00:49:01 +0000 http://www.motorists.org/blog/7-tips-for-dealing-with-your-car-dealership/#comment-15406 I brought my BMW in for service relating to a clunking noise in the rear end at low speeds and a high pitch whirring noise at cruise speed. Also from the rear end. The service liaison (not the tech) called me and reported that the problem is the clockspring in the steering wheel. Upon reading on clocksprings it became very apparent the dealership had not test driven the vehicle and was referring to a service bulletin dealing with a clicking noise in the steering column which is something I never referred to when I brought the car in initially. I thought to myself, here we go...and I was about to go ballistic. I read your tips and it really calmed me down. I will call the dealership tomorrow and let them know that I will need to take a test drive with a tech before I accept delivery or pay for the 'repair'. I seriously doubt if they even read what I had written about what problems the car was experiencing. I brought my BMW in for service relating to a clunking noise in the rear end at low speeds and a high pitch whirring noise at cruise speed. Also from the rear end. The service liaison (not the tech) called me and reported that the problem is the clockspring in the steering wheel. Upon reading on clocksprings it became very apparent the dealership had not test driven the vehicle and was referring to a service bulletin dealing with a clicking noise in the steering column which is something I never referred to when I brought the car in initially. I thought to myself, here we go…and I was about to go ballistic. I read your tips and it really calmed me down. I will call the dealership tomorrow and let them know that I will need to take a test drive with a tech before I accept delivery or pay for the ‘repair’. I seriously doubt if they even read what I had written about what problems the car was experiencing.

]]> By: Odo http://blog.motorists.org/7-tips-for-dealing-with-your-car-dealership/comment-page-1/#comment-13538 Odo Thu, 16 Apr 2009 13:36:14 +0000 http://www.motorists.org/blog/7-tips-for-dealing-with-your-car-dealership/#comment-13538 #7 doesn't work. I had a problem that wasn't taken care of and I spoke to the auto company after the dealer wouldn't do anything. The response I received was "all our dealers are franchised so we have no control over them". They want a goverment bailout, but problems on a local level aren't their concern? Let them go bankrupt! #7 doesn’t work. I had a problem that wasn’t taken care of and I spoke to the auto company after the dealer wouldn’t do anything. The response I received was “all our dealers are franchised so we have no control over them”.

They want a goverment bailout, but problems on a local level aren’t their concern? Let them go bankrupt!

]]> By: Hubcap http://blog.motorists.org/7-tips-for-dealing-with-your-car-dealership/comment-page-1/#comment-13515 Hubcap Tue, 14 Apr 2009 21:27:04 +0000 http://www.motorists.org/blog/7-tips-for-dealing-with-your-car-dealership/#comment-13515 They need a set dresser with a little more automotive experience. Pristine white walls, the only tools around appear to be a drill and an old-fashoned lug wrench (does anyone even use those anymore?) and the tech--well it looks more like the service manager is posing. That picture doesn't exactly scream reality. They need a set dresser with a little more automotive experience. Pristine white walls, the only tools around appear to be a drill and an old-fashoned lug wrench (does anyone even use those anymore?) and the tech–well it looks more like the service manager is posing.

That picture doesn’t exactly scream reality.

]]> By: Hubcap http://blog.motorists.org/7-tips-for-dealing-with-your-car-dealership/comment-page-1/#comment-13512 Hubcap Tue, 14 Apr 2009 20:43:23 +0000 http://www.motorists.org/blog/7-tips-for-dealing-with-your-car-dealership/#comment-13512 As a 20-year veteran of the car dealer, I agree with everything Peters writes. I would add one thing: Don't be a dick. We want to fix your problem, really we do. I like nothing more than to fix it fast and bill it to warranty. But when you start the process with that attitude that all car people are incompetent thieves and you are sooooo much more knowledgable than anyone who is actually doing the work, you are going to get screwed. Hard. Be nice to me and I will do everything in my power to make sure you get the best work at the best price. Be a sh!thead and you will be treated accordingly. As a 20-year veteran of the car dealer, I agree with everything Peters writes.

I would add one thing: Don’t be a dick. We want to fix your problem, really we do. I like nothing more than to fix it fast and bill it to warranty.

But when you start the process with that attitude that all car people are incompetent thieves and you are sooooo much more knowledgable than anyone who is actually doing the work, you are going to get screwed. Hard.

Be nice to me and I will do everything in my power to make sure you get the best work at the best price. Be a sh!thead and you will be treated accordingly.

]]> By: George http://blog.motorists.org/7-tips-for-dealing-with-your-car-dealership/comment-page-1/#comment-13445 George Sat, 11 Apr 2009 20:32:31 +0000 http://www.motorists.org/blog/7-tips-for-dealing-with-your-car-dealership/#comment-13445 He is squinting, so his eye lashes will protect him. He is squinting, so his eye lashes will protect him.

]]> By: DAN L http://blog.motorists.org/7-tips-for-dealing-with-your-car-dealership/comment-page-1/#comment-13425 DAN L Sat, 11 Apr 2009 01:41:54 +0000 http://www.motorists.org/blog/7-tips-for-dealing-with-your-car-dealership/#comment-13425 you used a really bad picture as an example. it appears that the technician is grinding without eye protection. this is a very unsafe practice. if the technician does not care about his own eyes and eyesight, how much does he care about your vehicle? you used a really bad picture as an example. it appears that the technician is grinding without eye protection. this is a very unsafe practice. if the technician does not care about his own eyes and eyesight, how much does he care about your vehicle?

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